We can use the personal information you have willingly given us for the specific purposes mentioned hereafter. Our intention is to use this information to customize your experience on the Website as much as possible and to offer you excellent services in line with our terms and conditions.
Provision of Services
We collect and handle your personal information to allow you to use our Services and meet our responsibilities outlined in the Terms and Conditions. When you register, this information is used to assist experts in finding your Account or profile so they can provide you with the Services. It is important to understand that if you provide this information as required by our Terms and Conditions, we will be able to provide you with the full functionality of our Website and connect you with the experts.
To utilize the Services, submitting payment and billing information such as credit card details is necessary. These details are collected and processed by our partners, who are third-party payment providers. These providers ensure the security of your personal data through encryption and other protective measures. For more details, please refer to our Refund Policy.
Instead of directly processing your credit/debit card information, we rely on third-party payment providers to handle payments through an online account. This ensures the security of your transactions, as our payment partners use encryption to protect your information. We do not keep your payment details on our servers.
We might utilize the information from third-party service providers about your payment card transaction to authenticate a particular transaction and determine your eligibility for a promotional deal. This might include details like the purchase date and amount, as well as the last four digits of your card number, which will help us cross-verify your purchase against our own records.
We have the option to reach out to you through email and other methods, including public notifications, for matters pertaining to the Services we offer. This includes sending welcome letters, important security and legal notifications, announcements, updates to our Website, reminders, suggestions, and more. Additionally, we may utilize your data to facilitate communication between you and the Experts.
We may use your contact information (such as email and phone number) to collect feedback. We might reach out to you to participate in research aimed at enhancing the user experience of our product. This research will be utilized solely for internal purposes, which include:
Feature development and product updates;
Additional service updates aimed at enhancing your overall experience.
After receiving our communications, you can unsubscribe from these messages in each one, except for important notifications or modifications to your user preferences on the Website.
Marketing and Promotion
We may use your personal data to analyze, customize, and enhance our marketing strategies unless we need your explicit consent for such actions. We may also send you promotional emails and exclusive deals unless we need your specific consent for that, too. However, you always have the option to unsubscribe from our marketing messages by following the instructions provided in each email or adjusting your settings.
Analytics and Development
To enhance the Website, identify the important aspects of our Services, and for analytic purposes, we observe and assess the personal information you share with us. This includes details provided during registration, web traffic, cookies, and usage data like the date and duration of your visit, your location, the device you used, and other pertinent information regarding your use of the Website.
The aim of utilizing analytics is to comprehend how customers interact with certain features, assess their satisfaction levels, and enhance their overall experience. This will enable us to create valuable new features and make our services more efficient.
We can also conduct polls and surveys on our Website with the help of external services that comply with regulations. You can participate in them or not, and you can opt out of these polls and surveys by adjusting your user settings. To provide you with targeted advertisements that are relevant to your previous use of our services, we may analyze your customer data and cookies.
If there are any disputes on the Website, data (including communications) may be utilized to address and solve these issues, monitor Customer and Expert activities on the Website, as well as handle any complaints or requests.
Compliance with Legal Requirements
We handle specific payment details in order to meet the necessary legal obligations in the domain of finance and accounting. Additionally, we may utilize the data obtained from the platform to fulfill legal requests made by you or another authorized individual or organization. Furthermore, we have the option to utilize this information to protect and enforce our legal rights.
We monitor and review specific data like your account activity, payment details, and interactions on the Website in order to detect and prevent any fraudulent actions. This enables us to provide assistance and support as per your requirements.
Suppose the Website decides to modify the reasons for using your personal information mentioned earlier. In that case, we will let you know about these changes before employing your personal data for the newly established purposes. We will send a notification of these changes to your email, and you will need to give your consent for the updated purposes, except if the additional purpose aligns with the ones mentioned earlier. If you choose not to provide us with the requested personal information for the specified purposes, you may be denied access to certain features of the Services.
If there is a legal requirement to provide evidence of specific events (such as in lawsuits or legal disputes), we reserve the right to store your information for future reference. This is in line with our rightful interest.
Responding to Contact Initiated by You
If you reach out to us (such as through contact forms, email, or chatbots), you may give us your contact details, which we might utilize to reply to your message. Our legitimate interest lies in obtaining information regarding the Company.
Addressing improper conduct and ensuring a secure environment.
We evaluate data related to the functioning and utilization of our Website to authenticate Customers and accounts, strengthen security measures, and take action against improper conduct, spam, or fraudulent activities. By doing this, we guarantee that our Website is utilized in compliance with our Terms and Conditions and remains free from damaging and unsuitable material. Our lawful objective is safeguarding our Website and maintaining a secure environment for our users.
We have the option to combine, remove personal identification from, and make information collected from our Website and services anonymous. This means that the information will no longer be associated with your details, like your name or email address. We can use this anonymized and grouped information for various purposes, such as research or marketing, and we are free to share it with third parties as we see fit.