Velar Inc. is the company behind do-my-exam.com, a website offering a service. As the company, we are responsible for collecting, protecting, and sharing the information generated from your use of our service. Our Privacy Policy outlines these processes, and by using our service, you consent to collecting and utilizing your data through this Policy.
We may update this Policy occasionally to reflect changes in legal, regulatory, and operational requirements, our practices, and other factors. Please check this Policy periodically for updates. If any of the changes are unacceptable to you, you should cease interacting with us. When required under applicable law, we will notify you of any changes to this Policy.
Privacy policy
Before granting your permission to use your personal information or share any personal details through any form on our Website, we kindly request that you thoroughly review this Privacy Policy. This will ensure that you comprehensively understand the terms and conditions for our collaboration.
This Privacy Policy is relevant to your utilization of the Services, as described in our Terms and Conditions.
This Privacy Policy provides information on the processing of personal data of individuals who use the Website, including details on when, where, and why we process the data, how it is used, when it may be shared with others, your rights regarding your data, and the measures taken to ensure its security.
Interpretation of the terms
The term “personal data” refers to any information about you that someone can use to identify you as an individual, either on its own or when combined with other information.
The term “Processing of personal data” refers to any action taken with your personal information, whether done by computer systems or not. This includes activities like gathering, recording, organizing, storing, modifying, retrieving, using, sharing through transmission, distributing or making it accessible in any other way, aligning or combining, limiting, deleting, or destroying the data
A “data subject” refers to a specific individual whose personal information is being handled by the person or organization in charge of processing it. In this context, it would mean that you, as a website customer, are considered a data subject.
The phrase “consent of the data subject/user” refers to the voluntary, transparent, and well-informed agreement given by the data subject/user indicating their willingness and approval for handling their personal information, either through a statement or by actively expressing their agreement.
Main
When you visit the Website, we gather information about your actions and use cookies on your device to track your activity. You have the option to choose not to allow cookies, except for those that are necessary for the Website to function properly.
If you become a registered customer, we may collect and use cookie identifiers as well as the information you provide during registration, such as your first and last name, email address, phone number, or social media identification (if connected through Facebook or Google). We may also collect your time zone, IP address, and the type of device you are using.
If you are an Expert, we might gather and handle additional information from you, such as your zip code, gender, year of birth, city of residence, and educational background.
We only handle your personal information when we have legal grounds for doing so.
Data we collect
The information that the Company obtains from you is solely restricted to the following details and solely utilized for the purposes mentioned below:
Account for Customer
The Company collects and processes personal data submitted by you upon registration and further editing of settings in your account.
To register, it is mandatory to provide your email address and create a password. The other details, such as your first name, last name, phone number, date of birth, and links to social accounts, are optional. You have the flexibility to update your Account by adding extra information whenever you want. However, it is not obligatory to provide any additional details that are not directly required for registration; it is entirely up to you.
The Experts cannot be held liable for any outcomes resulting from the disclosure of your personal information.
We are not responsible for any consequences caused by sharing your personal information with the Experts.
Order Details
The order details, which include all the information provided on the order form, are collected and processed by the Company. The same applies to the information exchanged with the Expert through the Messaging System and the instructions given for the assignment.
Posting of Information
We collect personal information that you willingly provide on the Website. This can include surveys or feedback that you submit to us. Our communication also includes any information you give us when reaching out to our customer support team for assistance or resolution of any issues.
The Company has the ability to handle the information you provide, such as content and messages, that you post on our Website. This includes personally identifiable information. By sharing this information, you understand that it will be accessible to both the Website and the Experts. Additionally, certain parts of your content cannot be deleted because they may be related to the services you received and used by the Experts.
Suppose you do not choose to remove your consent. In that case, we will keep this information in order to settle disagreements, offer assistance to customers, and address any issues in accordance with legal regulations.
The utilization of services, cookies, and similar technologies
When you utilize our Services, we observe and evaluate online traffic and take note of your actions during your use of our Services. We may acquire details about your IP address, proxy server, operating system, web browser, or mobile carrier, as well as your location based on phone settings. These details aid us in conducting market research and improving the level of service we provide on our Website. Furthermore, we utilize cookies to comprehend and remember your preferences for future visits.
Customers have the option to receive notifications from their browsers whenever a cookie file is sent. Additionally, they have the ability to turn off cookies through their browser settings. Please be aware that disabling cookies may have an impact on certain features and functions on our Website. However, you will still be able to place orders regardless of the settings related to cookies policies.
If you have previously given consent to use cookies on our Website and wish to modify or deactivate them, please refer to the following guidelines specific to your web browser.
Safari
Google Chrome
Internet Explorer
Firefox
Billing Information
If you choose to utilize our Website’s services and pay for them, you will be required to give us personal payment details. However, it is important to understand that we do not retain or handle your payment card information or any other payment-related particulars on our Website. Instead, we securely forward this data to external payment providers. Without this information, our Company would be unable to bill you and deliver the specific service you have chosen.
Simultaneously, we retain certain data for a specific duration in order to fulfill tax and financial reporting obligations. This data consists of the Customer’s first and last names, the last four digits of their card, the transaction number, and occasionally the mobile phone number.
Sensitive Data
Your sensitive data will not be processed by the Company unless you give explicit consent.
Pages on Social Networks
We manage the official social network pages of the Company, including Facebook. When you engage with our social network pages by subscribing, leaving comments, or liking our posts, we can analyze this information to assess our effectiveness and conduct a legitimate analysis of our social media marketing.
Documents necessary for submitting tax forms
In order to adhere to the relevant tax and accounting laws, we may need to provide certain tax documents that include your personal information. This may involve handling your data, such as your full name, nationality, permanent and mailing addresses, date of birth, US taxpayer identification number, or foreign tax identifying number.
Purposes of data collecting
We can use the personal information you have willingly given us for the specific purposes mentioned hereafter. Our intention is to use this information to customize your experience on the Website as much as possible and to offer you excellent services in line with our terms and conditions.
Provision of Services
We collect and handle your personal information to allow you to use our Services and meet our responsibilities outlined in the Terms and Conditions. When you register, this information is used to assist experts in finding your Account or profile so they can provide you with the Services. It is important to understand that if you provide this information as required by our Terms and Conditions, we will be able to provide you with the full functionality of our Website and connect you with the experts.
Payment Services
To utilize the Services, submitting payment and billing information such as credit card details is necessary. These details are collected and processed by our partners, who are third-party payment providers. These providers ensure the security of your personal data through encryption and other protective measures. For more details, please refer to our Refund Policy.
Instead of directly processing your credit/debit card information, we rely on third-party payment providers to handle payments through an online account. This ensures the security of your transactions, as our payment partners use encryption to protect your information. We do not keep your payment details on our servers.
We might utilize the information from third-party service providers about your payment card transaction to authenticate a particular transaction and determine your eligibility for a promotional deal. This might include details like the purchase date and amount, as well as the last four digits of your card number, which will help us cross-verify your purchase against our own records.
Communications
We have the option to reach out to you through email and other methods, including public notifications, for matters pertaining to the Services we offer. This includes sending welcome letters, important security and legal notifications, announcements, updates to our Website, reminders, suggestions, and more. Additionally, we may utilize your data to facilitate communication between you and the Experts.
We may use your contact information (such as email and phone number) to collect feedback. We might reach out to you to participate in research aimed at enhancing the user experience of our product. This research will be utilized solely for internal purposes, which include:
Feature development and product updates;
Marketing activities;
Support updates;
Additional service updates aimed at enhancing your overall experience.
After receiving our communications, you can unsubscribe from these messages in each one, except for important notifications or modifications to your user preferences on the Website.
Marketing and Promotion
We may use your personal data to analyze, customize, and enhance our marketing strategies unless we need your explicit consent for such actions. We may also send you promotional emails and exclusive deals unless we need your specific consent for that, too. However, you always have the option to unsubscribe from our marketing messages by following the instructions provided in each email or adjusting your settings.
Analytics and Development
To enhance the Website, identify the important aspects of our Services, and for analytic purposes, we observe and assess the personal information you share with us. This includes details provided during registration, web traffic, cookies, and usage data like the date and duration of your visit, your location, the device you used, and other pertinent information regarding your use of the Website.
The aim of utilizing analytics is to comprehend how customers interact with certain features, assess their satisfaction levels, and enhance their overall experience. This will enable us to create valuable new features and make our services more efficient.
We can also conduct polls and surveys on our Website with the help of external services that comply with regulations. You can participate in them or not, and you can opt out of these polls and surveys by adjusting your user settings. To provide you with targeted advertisements that are relevant to your previous use of our services, we may analyze your customer data and cookies.
Support
If there are any disputes on the Website, data (including communications) may be utilized to address and solve these issues, monitor Customer and Expert activities on the Website, as well as handle any complaints or requests.
Compliance with Legal Requirements
We handle specific payment details in order to meet the necessary legal obligations in the domain of finance and accounting. Additionally, we may utilize the data obtained from the platform to fulfill legal requests made by you or another authorized individual or organization. Furthermore, we have the option to utilize this information to protect and enforce our legal rights.
Fraud Prevention
We monitor and review specific data like your account activity, payment details, and interactions on the Website in order to detect and prevent any fraudulent actions. This enables us to provide assistance and support as per your requirements.
Changes
Suppose the Website decides to modify the reasons for using your personal information mentioned earlier. In that case, we will let you know about these changes before employing your personal data for the newly established purposes. We will send a notification of these changes to your email, and you will need to give your consent for the updated purposes, except if the additional purpose aligns with the ones mentioned earlier. If you choose not to provide us with the requested personal information for the specified purposes, you may be denied access to certain features of the Services.
Archival Purposes
If there is a legal requirement to provide evidence of specific events (such as in lawsuits or legal disputes), we reserve the right to store your information for future reference. This is in line with our rightful interest.
Responding to Contact Initiated by You
If you reach out to us (such as through contact forms, email, or chatbots), you may give us your contact details, which we might utilize to reply to your message. Our legitimate interest lies in obtaining information regarding the Company.
Addressing improper conduct and ensuring a secure environment.
We evaluate data related to the functioning and utilization of our Website to authenticate Customers and accounts, strengthen security measures, and take action against improper conduct, spam, or fraudulent activities. By doing this, we guarantee that our Website is utilized in compliance with our Terms and Conditions and remains free from damaging and unsuitable material. Our lawful objective is safeguarding our Website and maintaining a secure environment for our users.
Aggregate/De-Identify/Anonymize Data
We have the option to combine, remove personal identification from, and make information collected from our Website and services anonymous. This means that the information will no longer be associated with your details, like your name or email address. We can use this anonymized and grouped information for various purposes, such as research or marketing, and we are free to share it with third parties as we see fit.
What are the legal grounds for the processing of data?
As previously mentioned, we utilize personal information in different ways depending on how you use our Website or engage in our services. Depending on the situation, we may rely on one or multiple legal grounds to handle your personal data.
– The processing is carried out according to your consent.
– We need to process information in order to offer you our Services in compliance with our Terms and Conditions.
– We need to process the information for our legitimate interests.
These interests include:
– Adherence to financial and accounting laws and regulations.
– By analyzing website traffic and financial performance indicators, the Company can evaluate its business efficiency.
– The Website will be promoted using social media platforms, media sources, and through partnerships with bloggers or influential people.
– Preventing fraudulent activities by safeguarding personal information.
– Experts’ verification.
If required, adhere to relevant laws (such as handling requests from data subjects).
In rare instances, to safeguard your important concerns or the important concerns of someone else or to fulfill a duty related to the general welfare or the exercise of our official authority.
Before we begin processing your personal data based on a specific legal basis, we will inform you of the legal grounds we are relying on and provide you with any other important information. This will be the case in all situations unless it is not possible due to our obligations under relevant laws.
Who does the company share your personal data with?
The Company ensures the privacy of your personal information by not disclosing it to external entities for any commercial purposes. However, there are certain third parties we collaborate with to operate our Website and deliver the Services or Products you purchase online. It is important to highlight that this cooperation is only possible if these parties also commit to maintaining the confidentiality of our customers and visitors’ information. As an illustration, we might share your personal data with the following entities:
Subcontractors
We employ subcontractors to assist with handling personal information. These subcontractors may include hosting service providers, IT experts, and technicians who manage our technical systems, service providers who uphold the functionality of our Website, claims adjusters (including insurers), advertising and marketing companies, accounting and bookkeeping offices, and legal advisors. All subcontractors are required to handle data within the parameters of contracts with our Company and in accordance with our specific instructions.
Advertisers, advertising agencies, and intermediaries refer to the individuals or organizations involved in promoting products or services through various marketing channels.
Advertisers, advertising agencies, and intermediaries use the data found in cookies or other online identifiers (if they include personal information) to choose what advertisements are shown to you on our Website.
Payment Intermediaries
When you make a payment for our Services, we will share your payment information with the companies that handle our payments.
Legal Compliance and Protection of the Company and Others
Your information may be shared if it is legally required or if we believe in good faith that such disclosure is allowed by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons:
– To comply with the legal process;
– In order to ensure compliance with this Privacy Policy or any other agreements we have with you, including the investigation of possible breaches or violations.
– In order to address any allegations that the content on our Website infringes on the rights of a third party;
– In order to address the customer service inquiries you have made;
– In order to safeguard the Company, our agents and associates, and the general public, we may share information with other companies and organizations to prevent fraud, spam, malware, or any similar activities that may jeopardize rights, property, or personal safety.
When you select the appropriate box while giving us your personal information, you consent to the transfer and handling of your data for the purposes outlined in this Privacy Policy.
For how long does the company store your personal data
The length of time we keep your personal information varies depending on the reason for using it.
In Order to Perform the Services
Your data will be stored as long as you have an account on our Website. If you choose to delete your Account or if we are required to delete it due to your violation of our terms of service or the law, we will delete or make your personal data anonymous. However, we may need to keep some data for a longer period to comply with legal, tax, and accounting obligations. For example, we may need to retain data until the expiration of legal time limits for making contractual claims or tax liabilities related to your purchase of our services. We strive to keep the amount of retained data to a minimum and only keep it for as long as necessary.
Based on a lawful interest, whether it is ours or that of a third party,
We retain the data until you raise an objection or until we decide that it is no longer necessary or we have achieved our intended use for it.
As Required by Law
We abide by the relevant laws when utilizing the data concerning time.
Based on Your Consent:
Until you either withdraw your consent or the purpose for collecting the data is fulfilled.
Your personal data that the company processes grants you certain rights as a data subject.
Right of Confirmation
You have the option to receive verification from the Company about whether they are processing personal information related to you.
Right of Access
You have the ability to view and retrieve your own personal information that the Company has handled.
Right to Rectification
You have the option to request the Company to finish making corrections on any incomplete personal data.
Right to Erasure (Right to Be Forgotten)
If you want the Company to remove your personal information, you have the option to make a request. In the majority of situations, the Company will comply with your request unless there are legal obligations to retain the data. To have your personal information deleted, you can take the following steps:
Delete your entire Account.
Right of Restriction of Processing
If you wish to challenge the correctness of your personal information, or if the Company is no longer interested in using your personal data but you would like them to do so for other purposes, such as filing a lawsuit against someone, instead of completely deleting the data, its usage will be limited.
Right to Data Portability
If it is technically possible and does not harm the rights and freedoms of others, you are allowed to transfer your personal information directly from one controller to another.
The Company acknowledges your right to disagree with handling your personal information.
If the processing of your data is connected to our work in the public interest or exercising official authority, you have the right to object. Another situation where you can object is when we process your data for the legitimate interests of ourselves or a third party. Still, you believe that your interests or fundamental rights are more important. If you raise an objection and request that we stop processing your data, we will do so unless we have strong and legitimate reasons to continue.
You have the right to revoke your consent by contacting us anytime.
Once we receive a request from you to withdraw your personal data, we will process it promptly and by the law. If any of the mentioned reasons apply, please get in touch with us using the information provided at the end of this Privacy Policy. We will ensure that your request is promptly and fully complied with, and there will be no charge for these requests. If you believe that your rights are being violated by our use of your data, you can make a complaint to the appropriate data protection authority. Please note that if your personal data is being processed for direct marketing purposes, you have the right to object without giving any reason, and we will cease processing your data for such purposes.
The privilege to ask for a duplicate of your personal information.
You have the ability to review the information you have submitted to your Account as a registered user.
The right to ask the Company to rectify any information related to you.
If any information we provide is incorrect, outdated, or incomplete, please don’t hesitate to reach out to us if you make an error while registering or completing your user profile. We may ask you some questions about your user account in order to confirm your identity. We will make every effort to enable you to exercise your rights as quickly as possible and within the timeframe required by the law. If we need extra time to process your application in compliance with the law, we will inform you about the extended timeframe and explain the reasons for the delay. The Company places great importance on ensuring a high level of protection for personal data.
Extra details for residents of California
In accordance with the California Consumer Protection Act (CCPA), we are obligated to provide additional information to residents of California concerning our methods of collecting, using, and sharing personal information. This particular section, 13(B)(i), is specifically applicable to the personal information of California residents as defined by the CCPA. It serves as an extension of the information stated in the preceding sections of this Privacy Policy. Personal information of individuals who are not residents of California may be handled differently and is not governed by the same rights outlined in this section. Furthermore, this section is only relevant to the extent mandated by the CCPA, meaning that some personal information of Californians may not fall under its coverage.
Exercising CCPA Rights
If you live in California, you may have the right under California law to ask us to give you:
-The types of personal data that we have gathered or shared about you during the past year.
-The various sources where this information can be found;
-The reason behind gathering or selling your Personal Information for business or commercial purposes;
-The types of outside parties to whom we disclosed Personal Information. The ability to access and/or obtain a copy of specific information that we have about you.
-The ability to remove specific information that we possess pertaining to you.
Under relevant laws, some information may not be subject to these requests. For instance, we require certain information to effectively render our services to you. If you request for it to be erased, it could result in your inability to access or utilize our Website.
Before we provide a response to your request, we have the authority to confirm your identity to our own standards. The methods we use to verify your identity may vary depending on the type of request you’ve made, the sensitivity of the data you’re seeking, and our relationship with you. This can involve validating your name, sending you a link to click on in your email, or requesting specific information about our relationship that only you would know.
Shine the Light Disclosure
California’s “Shine the Light” law grants California residents the ability to ask for information about how we share specific types of personal information with third parties for direct marketing purposes under certain conditions. We assure you that we do not share your personal information with third parties for their own direct marketing purposes.
Other privacy commitments
Cross-Border Transfers
We process your personal data both within the United States and outside the United States. Although countries where we process data may have different laws, we take measures to ensure high privacy compliance.
Time for Reply and Reaction
The Company will provide information on action taken on your request related to your rights specified above within one month of receipt of the request for the longest. That period may be extended by two further months if the Company is overwhelmed by the number of requests or the request at issue is complicated and requires a lot of action. The Company will inform you of any such extension within one month of receipt of the request, together with the reasons for such delay.
Security
The Company takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage.
Accessing Account to Provide Support
In exceptional circumstances, such as required customer support, our support specialists may need to access your Account. When such an occasion occurs, they will be able to see the personal data submitted to your Account.
We undertake to always ask for your permission to access your Account before we start troubleshooting. Please note that if you do not want to grant your permission to access your Account, it may affect the time and quality of the provision of customer support.
Children’s Privacy
The privacy of children is one of our concerns. The Services are not intended for use by children under the age of 16 without the express permission of their parent or legal guardian.
If you are under the age of 16, you will need to get your parent’s/legal guardian’s permission before submitting any personal data to the Company. We may process the personal data of children under the age of 16, provided that data has been consensually provided by parents/legal guardians for the express purpose of using Services.
Breach Notifications
If any of your personal data is in breach, we will inform you and the respective data protection agencies as to the accidents without undue delay if there are high risks of violation of your rights as the data subject. We would also do our best to minimize any such risks.
“DoNotTrack” Requests
The Company does not share personal data with third parties for their direct marketing purposes. Also, our Services do not support “Do Not Track” requests.
Providing data is voluntary
Providing any personal data to the Company is entirely voluntary, which means you have no obligation to do it. However, providing personal data is necessary to create a user account and use our Website. If you do not provide the Company with your personal data, you will not be able to use all of the features on our Website.
Personal data controller
Velar Inc, incorporated under the laws of Wyoming, the USA, located at 3087 Thorn Street, Hyattville WY, 82428, the USA will be the controller of your personal data.
Updating this policy
We may update this Privacy Policy from time to time. We will post the changes or information about them on our Website, and we will notify you of major modifications by email or through our Website.
Any changes to this Privacy Policy will become effective when the revised Privacy Policy is posted. By continuing to use our Website, you are confirming that you have read and understood the latest version of this Privacy Policy.
Contact us
If you have questions or comments about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us in one of the following ways:
Contact us at +44 167 0125385 or [email protected]